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Return & Refund Policy

Thanks for shopping at sougatfoods.com. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at sougatfoods.com We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at sougatfoods.com. , you agree to the terms set forth below along with Policy.

If there’s something wrong with the you bought, or if you are not happy with it, you have 10 working days to issue a refund and return you.

If you would like to return a product, the only way would be if you follow the next guidelines:

The product has to be damage free; if we find any damage on the product we will cancel your refund immediately.

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to sougatfoods.com , that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the sougatfoods.com Service to manage the relationships with your consumers or service users.
Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit sougatfoods.com and use the services.
Service: refers to the service provided sougatfoods.com as described in the relative terms (if available) and on this platform.
Website: sougatfoods.com, which can be accessed via this URL: sougatfoods.com terms (if available) and on this platform.
You: A person or entity that is registered with sougatfoods.com to use the Services.
Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Refunds

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the products that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

Steps to follow:

Email following details at info@sougatfoods.com

Name

Order Id

Concerns

Product Image

4 – 5 days are the duration required for ordered item quality check and approval

After approval refund will be initiated within 10 -15 days directed to your original payment gateway

We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note sougatfoods.com is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

sougatfoods.com is responsible for return shipping costs. Every returning shipping is paid by sougatfoods.com, even if the item didn’t have free shipping in the first place.


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